Zerodha: Investors trapped in Sensex option due to technology glitch, company bid – will get money back.

A major glitch has come to light in the technology of share broker Zerodha. Due to this, investors are stuck in BSE Sensex options. However, Zerodha said it would review the cases of the investors and refund their money.

The company says that this problem came to the fore on Saturday from Internet Service Providers (ISP). Earlier in April, the company had offered compensation of Rs 3.5 crore to 700 traders due to similar problems. We make every effort to minimize the problems occurring from our end, but unfortunately we are powerless when problems arise in any of these units, the company said. We sincerely apologize to investors for this problem.

In its statement, the company further said that two of its setups have experienced interruptions in BSE leased lines. This caused temporary problems. During this time all the customers who placed their orders were either not fulfilled or got stuck. Many a times, Zerodha customers have suffered financial losses due to such technical glitches.