Indigo passengers will get special facility, with the help of this technology they will be able to book tickets in minutes.
Indigo Airlines will take the help of Artificial Intelligence to provide convenience to its passengers in ticket booking and enquiries. The company gave this information on Monday. IndiGo Airlines has launched 6iSky, an AI chatbot powered by GPT-4 technology, aimed at answering passenger queries in 10 different languages and for ticket booking across the country across the entire network, the company said. To introduce the first platform of its kind. Developed completely in-house by IndiGo’s digital team in close collaboration with Microsoft, the AI chatbot is an important milestone for the airline, an airline spokesperson said.
First airline to use AI technology
With this success, IndiGo becomes one of the first few airlines in the region to use cutting-edge AI technology to enhance the passenger experience. The spokesperson said early results from the soft launch indicate a significant 75 percent reduction in customer service agent workload, demonstrating the efficiency and effectiveness of the bot. The spokesperson said, “The AI bot boasts of an impressive 1.7 lakh crore parameters, which allows it to easily answer a variety of commonly asked questions. Indigo’s team of data scientists developed the Generative Pretrained Transformer ( GPT) and programmed the bot using extensive prompt engineering. It mimics human behaviour, reacts to emotions and even incorporates humor into conversations, ensuring a more engaging and entertaining experience for its passengers.”
The process of booking tickets will become easier
The spokesperson further said that 6eSky is capable of performing a variety of functions, including booking tickets, applying promotional discounts, booking addons, web check-in, helping in seat selection, trip planning, FAQs, etc. Involves answering questions and connecting customers with an agent. Furthermore, the bot is capable of understanding not only written or typed language but also verbal instructions using the speech-to-text model. “This innovative tool will provide seamless support to our passengers, providing prompt and personalized assistance to their travel needs, reflecting IndiGo’s dedication towards technological advancements and customer-centric services,” Sharma said.
Summi Sharma, Senior Vice President, Customer Experience, ifly, IndiGo, said, “As part of our ongoing commitment to improve the customer experience, we are thrilled to introduce 6eSky, our AI-powered chat assistant.
