Ola Electric hires consultant to resolve service complaints
Ola Electric, one of the largest electric two-wheeler companies, is facing customer displeasure over its service. The company has hired consulting firm Ernst & Young (EY) to help resolve this issue. Customers have filed about 10,000 complaints against the company on the National Consumer Helpline in the last 12 months.
The Central Consumer Protection Authority has also issued a show cause notice to Ola Electric. Along with this, the Automotive Research Association of India (ARAI) has been directed to audit the matter. According to a media report, the company has hired EY to improve its services. Last month, it had informed about starting the Hyper Service campaign to strengthen its service network.
Ola Electric has offered to provide backup electric scooters and cab coupes if the repair of electric scooters takes more than a day. In this, customers will be offered repairs in one day. If the repair of its electric scooters takes more than a day, customers will be given a backup S1 scooter. Apart from this, customers having Ola Care + subscription will be given coupons to take Ola cabs which will be valid till the service or repair of their electric scooter is completed. Earlier, Ola Electric had formed a new service team. A customer of the company, angry with the poor service, set fire to an Ola Electric showroom.
There is a lot of pressure on the company’s service centers. Due to increasing cases of malfunction in its electric scooters, customers have to wait longer and they get angry. Ola Electric launched its first electric motorcycle Roadster on the occasion of Independence Day. Roadster, Roadster Pro and Roadster X have been introduced in this electric motorcycle series. The price of Roadster X is Rs 74,999 for a 2.5 kWh battery pack. It can reach a speed of 0-40 km/h in about 2.8 seconds. It can reach a top speed of around 124 km/h. The company has claimed its range to be around 200 km on a single charge.
